FAQ

Frequently Asked Questions (FAQ)

We’re thrilled that you’re part of the DMG community! Below you’ll find answers to some of the most common questions we receive. Our goal is to ensure your experience with us is as seamless and enjoyable as possible.

Order & Shipping Information

How long will it take to receive my order?

We work hard to process and ship all orders as quickly as possible. Depending on the items in your order, the time it takes for your package to arrive may vary:

  • In-Stock Items: These items are ready to ship! Please allow 3-5 business days for processing, plus 2-5 business days for shipping within the U.S.

  • Pre-Order Items: These exclusive items are produced based on demand. Once the pre-order period closes, please allow 4-12 weeks for production and shipping, depending on the product. Pre-orders help ensure that everyone who wants a piece can get one!

Rest assured, you'll receive a confirmation email with tracking information as soon as your order ships, so you can follow its journey to your doorstep.

How is my order shipped?

We use reliable shipping services to ensure your order reaches you safely and on time. Whether you’re purchasing an in-stock item or a pre-order, you'll receive tracking information once your package is on the way. Shipping services may vary depending on the destination, and we’ll select the best option for your location.

Where is my tracking number?

Once your order has shipped, we’ll send you an email with your tracking details. Please check your inbox for updates. If you haven’t received a tracking number, it’s possible your order is still being processed. For international orders, we’ll provide a customs form number, though tracking may not be available.

Returns & Exchanges

What is your return policy?

At DMG, each of our items is crafted with care. As a small team dedicated to offering unique luxury pieces, we currently do not accept returns unless the product is defective. We stand by the quality of our clothing, and if something isn’t right, we’ll make it right!

  • Exchanges: If an item is defective or damaged, please contact us within 7 business days of receiving your order. We’ll gladly exchange the item for the same product (if available) or offer a solution that works for you. Note that shipping costs are non-refundable, and customers are responsible for the cost of return shipping.

For all return or exchange inquiries, please reach out to us at [definingmygreatness@gmail.com] with your name, order number, and details of the issue.

Can I cancel or change my order?

Yes, you can cancel or modify your pre-order anytime within the pre-order period. We understand that life happens and financial situations can change. However, once the pre-order period closes, we’re unable to accommodate size changes or cancellations as production will have already begun.

Shipping Issues

What happens if my package is lost or returned to sender?

We want your DMG package to arrive safe and sound! While we are not responsible for lost packages once they leave our hands, we highly recommend using the tracking information provided to monitor your order's journey. If your package is returned to us due to an insufficient address, we’ll reach out to you and invoice for a second shipping charge to send it back out.

Additional Information

How do I contact DMG for further questions?

We love hearing from you and are here to help! If you have any questions, comments, or concerns that weren't addressed here, please don’t hesitate to reach out. You can email us at [definingmygreatness@gmail.com], and a member of our friendly support team will get back to you as soon as possible.

Do you ship internationally?

Yes, DMG ships worldwide! Please be aware that international orders may be subject to customs fees or import taxes based on your country’s regulations. These fees are the responsibility of the customer and are not covered by DMG. Shipping times for international orders may vary depending on location and customs processes.

Can I be sponsored by or collaborate with DMG?

At DMG, we believe greatness is defined by what you contribute to the world. We are seeking passionate individuals in industries like sports, music, fashion, entertainment, and STEAM who resonate with our brand and the values we stand for. Whether you’re a young creative or an experienced professional, we welcome collaborators of all ages who are driven by the belief that they can make a positive impact on the world.

If you feel you can fully represent DMG’s message of luxury, excellence, and innovation, we’d love to hear from you! Please email us at [definingmygreatness@gmail.com] with your portfolio and a bit about why you’d like to work with us. While we can’t sponsor everyone, we’re always excited to connect with like-minded individuals who align with our brand vision.

Thank You for Being a Part of the DMG Family!

Your satisfaction is our top priority, and we truly appreciate your support. If you have any further questions, don’t hesitate to reach out. We’re here to make sure your DMG experience is great!